3rd Party Management Company for Norchester Subdivision - Update April 2024

The Norchester NMF Board of Directors has selected the company, DTA  Community Management Services, Inc., to replace High Sierra Management, effective April 1, 2024. Information on this change is described below, including signing into the portal account for Norchester. 

DTA Community Management Services, Inc.

(DTA offers a homeowner portal to the Members of Norchester Maintenance Fund.)


All owners' account balances are now uploaded into DTA's Norchester homeowner portal to view. If you have a balance on your account, a statement has also been mailed to you. Please visit your Norchester Maintenance Fund Homeowner Portal at https://dta.cincwebaxis.com/nrch to view and pay the balance of assessments or any other fees on your account by May 31, 2024. Your payment may also be mailed. If you have not registered for the homeowner portal, please do so.



Homeowner Portal Registration

·          Use a web browser to visit your owner portal at: https://dta.cincwebaxis.com/nrch

·          Click “Register” on the top right side of the page.

·          Complete the information and click submit.

·          You will receive an email from CINC Systems (donotreply@cincsystems.com) that should go to your email inbox. If you do not see it within 24 business hours, please check your junk or spam folder. Click the link in the email and set your password. You will now be able navigate the homeowner portal to pay your assessments, submit ACC applications for exterior improvements or modifications, review any HOA governing documents and other HOA documents or contact us for any HOA needs or concerns.


Mobile App Registration

·          We have a user-friendly mobile app that can be downloaded from the Play Store for Samsung or App Store for iPhone. Our mobile app is called DTA Community Management. If you have not registered for your app and would like to do so, please download the app, and follow the below instructions.

·          Click the register tab to create a new account.

·          Fill out the requested information, your account number is not needed. Then hit submit.

·          You will receive an email from CINC Systems (donotreply@cincsystems.com) that should go to your email inbox. If you do not see it within 24 business hours, please check your junk or spam folder. Click the link in the email and set your password. You will now be able navigate the homeowner portal to pay your assessments, submit ACC applications for exterior improvements or modifications, review any HOA governing documents and other HOA documents or contact us for any HOA needs or concerns.


To Make an Online Payment:

1


·        Click “Pay Assessments” on your portal dashboard. Your property information will be auto filled.

·        Scroll down to e-check (free) or credit card (3% bank fee) - Choose which one you would like to use.

·        This will take you to the payment screen. Choose “A one-time payment” tab and proceed to making your payment.


To Make a Payment by Mail

·        Mail payment directly to the Association’s bank lockbox address listed below. Your payment will be posted to your HOA account the same day the bank posts it. All payments are to be made out to Norchester Maintenance Fund, Inc. Include your account number/address on the memo portion of your check.


Norchester Maintenance Fund, Inc.

c/o DTA Processing Center

P.O. Box 98157

Las Vegas, NV 89193-8157


Please contact our customer care team at customercare@webdta.com or Bernadette at bernadette@webdta.com , 832-364-6880 with any questions or concerns.  We look forward to assisting and serving you in all your HOA needs.


The following information is carry-over historical concerning Homeowner fee payments.

Payment Instructions for the Current year are in the Section below this Section.

Prior Years Information - for reference only

2019 Annual Assessment Payment Information (old comments)

Payments for the 2019 annual assessment fees will be processed by High Sierra for this year. Mailings should be in your hands now or within a few days (as of 12/27/2018). There are specific instructions included with the mailing on the options and how to make a payment. For your convenience, some of the instructions are repeated below. In general, for Sections 1, 2, and 3, the fee is $500 per lot. For Section 4 (South) the fee is $412 per lot. 


2020 Annual Assessment Payment Information (old comments)

Payments for the 2020 annual assessment fees will be processed by High Sierra this year. Mailings should be in your hands by November or December of 2019. There are specific instructions included with the mailing on the options and how to make a payment. For your convenience, some of the instructions are repeated below. In general, for Sections 1, 2, 3, and 4 (NS) the fee is $550 per lot. A second adjacent lot for the same owner is $275. 


2021 Annual Assessment Payment Information (Old Comments)

Payments for the 2021 annual assessment dues will be processed by High Sierra.. Mailings should be in your hands by November or December of 2020. There are specific instructions included with the mailing on the options and how to make a payment. For your convenience, some of the instructions are repeated below. In general, for Sections 1, 2, 3, and 4 (NS) the fee is $600 per lot. A second adjacent lot for the same owner is $300. 


2022Annual Assessment Payment Information (Old Comments)

Payments for the 2022 annual assessment dues will be processed by High Sierra.. Mailings should be in your hands by November or December of 2021. There are specific instructions included with the mailing on the options and how to make a payment. For your convenience, some of the instructions are repeated below. In general, for Sections 1, 2, 3, and 4 (NS) the fee is $650 per lot. A second adjacent lot for the same owner is $325. 

2023Annual Assessment Payment Information (2024 is the same.)

Payments for the 2023 annual assessment dues will be processed by High Sierra.. Mailings should be in your hands by November or December of 2022. There are specific instructions included with the mailing on the options and how to make a payment. For your convenience, some of the instructions are repeated below. In general, for Sections 1, 2, 3, and 4 (NS) the fee is $700 per lot. A second adjacent lot for the same owner is $350. 


PAYMENTS BY MAIL:

 

  • · Please mail the coupon portion of the enclosed statement with your payment.
  • · Make checks payable to Norchester Maintenance Fund , not High Sierra Management.
  • · Late payment information can be found on your coupons.
  • · Mail payments ONLY to the address on the payment coupons.
  • · Include the account number on your payment.

 

PERSONAL ONLINE BANKING:

     • Ensure through your online banking payment portal that the payee address matches the payment address on your enclosed                     coupons. 
      • Verify the payment amount, and make sure to change it to the 2021 NMF dues amount shown on your payment coupon if needed.
      • Make payments payable to Norchester Maintenance Fund, NOT High Sierra Management.
      • Allow up to 7-10 business days for processing if you choose to use this payment method, as your banking institution’s online bill              pay still involves the bank mailing a physical check to the payee, therefore postal service delivery timeframes need to be                            considered.
      • Include the account number on your payment.

ASSOCIATION ONLINE/AUTO PAYMENT OPTIONS:

       • To make an online payment, log on to https://highsierramanagement.com    

           There are two ways to make a payment from this site. 

 

  •   OPTION 1
  •  On the High Sierra Home page – select ' Homeowner Portal Registration '.  If you have not registered with this portal, you must register (create a user name and password) before you can access the portal. Once logged in, you will see your current balance, and the option “Make a Payment”
  • OPTION 2
  • On the High Sierra Home page – select ' Pay Assessments' for various options to pay the upcoming fees. If you choose to pay            online, follow the example on the page. 
  • You need to use the Management Company ID: 7197 and The Association ID: 432 . You need to have your                                            Association Account Number : ten digits beginning 115... . This is on the coupon which was mailed to you. 
  • To proceed with online payment click “ CLICK HERE TO MAKE A PAYMENT ” further down the page. 
  • This will take you to the following webpage  -   https://pay.allianceassociationbank.com/Home?cmcid=7A0DB47B .   
  • You will have the option to set up a new account if you do not have an existing account by clicking “Setup Account”. You can make a one time payment without an account if you choose, by clicking “eCheck Payment” or “Debit/Credit Card Payment”. If you do decide to create an account, follow the instructions. This is a password protected account. Use the password guidelines on the page to create an acceptable password. 
  • Both eCheck and Credit Card payment options are available on the payment website. The use of a Credit Card will be charged    an extra convenience fee assessed by the bank.

 

OTHER INFORMATION

•    Other information and services (i.e. legal documents, annual budget, calendars (Board of Director Meetings, Account History, etc.) are available on the High Sierra website under the Homeowner Portal tab. If you have not registered for the Homeowner Portal (on High Sierra website), send an email request to thenderson@highsierramanagement.com for further assistance. (This is a separate registration from the payment portal above.)

•     Do you need to change your mailing address? Send your request by email to bgaleas@highsierramanagement.com or send a written request to the address below.

•     Need a payment plan for the 2021 dues? Please contact Cathy Dunn at cathy.dunn@norchester.org.

•     Lost your payment coupon? You can easily mail your payment to the processing center without a coupon to the below address but make sure to note your property address and Norchester Subdivision name on the payment. Mail to:

                Norchester Maintenance Fund

                c/o High Sierra Management 

                PO Box 94853

                Las Vegas, NV 89193-4853


DELINQUENT ACCOUNTS

If you are currently delinquent, please contact Cathy Dunn at 713-857-1993 to discuss your account. If you are in a financial position preventing you from paying the prior NMF Dues in full by the due dates noted, please contact Cathy Dunn at 713-857-1993 prior to January 31st or May 31st to avoid additional fees, and she will do whatever possible to assist you in a plan to accommodate your needs. 


If you have any questions, feel free to contact your Association Manager, Sherri Carey at scarey@highsierramanagement.com or at the number 281-391-7914. You may also contact the Association Board President, Cathy Dunn at cathy.dunn@norchester.org for additional assistance.

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